Insurance Policy


RAPID PRIME EXPRESS LOGISTICS is committed to protecting the value of your shipments. Our insurance policy ensures that, in the unlikely event of loss, damage, or theft, our customers receive proper coverage and compensation.

Scope of Insurance

 

This insurance covers:

Domestic and international shipments handled by RAPID PRIME EXPRESS LOGISTICS
Parcel, freight, and special cargo consignments
Goods damaged due to transit, handling, or unforeseen incidents
Theft or misplacement occurring while the shipment is in our custody

 

Insurance Options


Customers can choose from the following coverage levels:

Basic Coverage – includes standard protection against loss and damage
Extended Coverage – includes higher valuation limits and coverage for fragile items
Comprehensive Coverage – full coverage including natural disasters, extreme handling risks, and specialized cargo

How to File a Claim

 In the event of damage or loss:

Notify RAPID PRIME EXPRESS LOGISTICS immediately via our customer support channels
Provide shipment details including tracking number, contents, and declared value
Submit supporting evidence such as photos, invoices, and delivery receipts
Our claims team will review and process your claim promptly

Customer Responsibilities

  • Ensure accurate declaration of shipment value at the time of booking
  • Properly package items to prevent damage
  • Report any discrepancies or damages immediately upon receipt
  • Provide necessary documentation to support claims

Limitations & Exclusions

In the event of damage or loss:

  • Notify RAPID PRIME EXPRESS LOGISTICS immediately via our customer support channels
  • Provide shipment details including tracking number, contents, and declared value
  • Submit supporting evidence such as photos, invoices, and delivery receipts
  • Our claims team will review and process your claim promptly